Sun Moon Brooch

While we are pretty sure our products won’t disappoint you a bit, this is just in case something goes wrong (Don’t worry, we’re here!). We take pride in our commitment to delivering high-quality products to our valued customers. To ensure the utmost satisfaction with your purchase, our dedicated Quality Control (Q&C) team conducts rigorous inspections before dispatching any product. As a result, we maintain a strict policy regarding returns, exchanges, and refunds. Please note that we do not offer refunds.

Returns

Returns and Exchanges will only be accepted if :
*Order was damaged in transit.
*Shipping errors.

This is highly unlikely, but we always leave room for human error. If for some reason, you receive a defective products from us, you may be able to return the same.

Please contact our customer service at hellopeachyaccessories@gmail.com within 24 hours of receiving the package delivery along with order ID and video.  You must send us an unboxing with no cuts and editing , the video should include the opening of the mailing package till the defect being showcased clearly  as a proof of damaged or incorrect product . Breach of this policy can lead to rejection of return requests.

How does the return/exchange process work?

• Upon receiving a return/exchange request, our QC Team will review and approve the product for return if eligible.
• If your product is approved for return, you may return the order exactly as you received it-unworn, with original packaging. you must ship it back to the provided address within 48 hours of the return request being approved.
• Our team will guide you through the necessary steps to ensure a smooth return process.  Please follow the instructions provided to ensure that the product is appropriately packaged and shipped. 
• We will replace the returned product with a new one. In the rare event that the product is out of stock, you may choose an alternative item from our collection. Please note that we do not offer refunds.
• If your product is deemed ineligible for return by our QC Team, we will inform you accordingly and not proceed with an exchange.

What if I need to cancel my order?

We have a no cancellation policy and the orders once placed will not be cancelled.

We believe that our commitment to maintaining the highest standards of quality control will minimize any need for returns, exchanges, or refunds. However, we understand that unforeseen circumstances may arise, and we are dedicated to assisting our customers in resolving any issues promptly and efficiently. 

THE FOLLOWING DOES NOT QUALIFY FOR EXCHANGE :

• Package lost in shipment sent by you .
• Package refused by recipient.
• Products that have been returned in a used or damaged condition.
• Products returned due to size issues (Please check the size guides carefully before making a purchase).
• Incorrect delivery address and failed delivery attempt by our courier agent which will lead to package being shipped back to us , In that case you will have to bear the shipping charges again. 
• If the jewelry is not faulty or damaged in any way.
• Minor variations in color & design of the jewelry.

International Orders. 

• We do not provide reverse pick up facility in case of international shipments. All back and forth shipping and brokerage charges for returns or exchanges will be paid by the customer. 

 Thank you for your cooperation in adhering to these guidelines.

If you have any further questions or require assistance, our dedicated customer support team is here to help. You can reach us via email at hellopeachyaccessories@gmail.com. We are available to assist you with any inquiries you may have regarding your order, shipping, or any other concerns.

Please don't hesitate to contact us, and we'll be more than happy to provide the support you need. Your satisfaction is our top priority, and we strive to ensure a smooth and enjoyable shopping experience for all our customers.